As part of our commitment to you, all Swords Planet purchases are backed by our 100% satisfaction guarantee. If you are not satisfied with any of the products you have purchased at swordsplanet.com, you may return the item in its original packaging within 30 days of your shipment receipt date. We will refund you for the total purchase price, upon receipt of the product, less round trip shipping, and any applicable restocking fees. Your satisfaction is our primary goal; please carefully review our return instructions and policy below.
Return Instructions — Easy Steps to No-Hassle Returns
Before shipping your return we recommend that you review our entire return policy below.
Please follow these instructions to qualify for a return or exchange:
Send an email request to support@swordsplanet.com with the following information:
• Full Name • Phone Number • Email Address • Order Number • Name of the product you are returning • Reason for the return
Mail your return to:
BSource
7507 Saffron Court,
Hanover MD, 21076
United States
NOTE: To expedite your return request, please be sure to include all information above in your email. Otherwise, your refund/exchange could be delayed. Within 2 business days, a Customer Service representative will email you instructions for returning your item.
Customers pay for return shipment charges. To ensure that we receive the package we do recommend using a method of shipping with tracking and insurance.
Policy
Return your product within 30 days of receipt of your order.
Customers must return their item(s) within 30 days of receipt of their order.
Additional fees may apply if not returned in original packaging. Returns will be inspected prior to issuing credit.
Returned products are subject to inspection by Swords Planet. All parts, pieces, printed materials, promotional items, e.g. gift with purchase, and any original product packaging must be returned. Returned products may not be altered, over 50% used or damaged.
If a Discount Certificate was used on the purchase containing the returned merchandise, the value of the Discount Certificate will be credited first. Any remaining amount will be credited against the payment type(s) used in the original transaction. The Discount Certificate can be used toward another purchase prior to its original expiration date; otherwise, the Rewards certificate amount will be forfeited.
Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer’s expense or destroyed upon request. Refund eligibility is determined once your return is received and inspected. We reserve the right to refuse a refund on any return shipment.
We are not responsible for return packages that may be lost or damaged in transit. We recommend that you choose a method of shipping with tracking and insurance.
Please make sure that you qualify before returning your items. If you have any questions or concerns or are unclear as to whether or not you may qualify for a refund, email at support@swordsplanet.com
Customers pay for return shipment charges.
Damaged or Incorrect Items Received
Kindly examine your order immediately upon arrival and do not dispose of the box unless and until you are fully satisfied with the delivered product. It is essential for you to inspect the condition of the packaging/box before the delivery agent completes the delivery process. When signing for your delivery, any packaging damage must be noted, complying to all the delivery receipt copies. All the shipping and manufacturing damages must be assured along with the photos to our customer service department within 3 days of delivery. We will not entertain any damage claims after the third day.
Returns will be processed and approved credits issued within five business days of receipt.