At Swords Planet, your satisfaction is our top priority. If you encounter any issues with your purchase, we are here to assist you. Please review our Return & Exchange Policy below to ensure a smooth process.
Exchanges
Receive the wrong item or size? No problem! We offer hassle-free exchanges for most items, provided they meet the following conditions:
Eligibility for Exchange: Items must be in their original condition, with all tags, packaging, and labels intact. Engraved items are not eligible for exchange unless there is a manufacturing defect.
How to Process an Exchange: Contact our customer support team at supports@swordsplanet.comwith your order details and reason for exchange. We will guide you through the process and issue a Return Authorization.
Placing a New Order: For faster service, we recommend placing a new order for the replacement item and returning the unsuitable product for a refund.
Timeframe: Once we receive your returned item, exchanges typically take 5-10 business days to process.
Returns
Need to return your item for a refund? Here’s how:
Contact Us First: Reach out to [supports@swordsplanet.com] before sending any item back. Unauthorized returns will not be processed.
Return Address: Swords Planet Returns Department 4128 Dale Blvd, Woodbridge, VA 22193 United States Phone: (+1) 929 331 0027
Condition of Returned Items: Ensure the item is returned in its original, unused condition with all tags and packaging. Items showing signs of use, damage, or alteration will not be accepted.
Timeframe for Returns: Returns must be initiated within 30 days of receiving the product.
Refund Processing: Refunds will be processed within 7-10 business days after the item is received and inspected. Refunds will be issued to the original payment method.
International Returns
Customers returning goods from outside the USA must clearly label the package as “Returned Goods” to avoid additional customs charges. Any fees incurred due to improper labeling will be deducted from the refund amount.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at supports@swordsplanet.com with the following:
Your order number
Photos of the defect or damage
We will arrange for a repair, replacement, or refund as appropriate.
Important Notes
Returns and exchanges must be authorized before sending items back.
The cost of return shipping is the responsibility of the customer, except for defective or incorrect items.
Combined shipping options are available if you wish to purchase additional items during an exchange.
Contact Us
For any questions or concerns regarding our Return & Exchange Policy, please reach out to us at supports@swordsplanet.comor call our customer service at (+1) 929 331 0027. Thank you for choosing Swords Planet. We are committed to ensuring your shopping experience is smooth and satisfactory.
